How can we help you?

Support for the Stacklumen app, client portal, and active engagements. Submit a ticket, browse FAQs, or reach our team directly — we respond to every inbound within 24 hours, usually faster.

Status: All systems normal
Response: < 24 hours
Hours: Mon–Fri, 9–6 EST
Email: support@stacklumen.com

Choose your channel.

Four ways to reach us. Pick the one that fits the urgency and shape of what you need.

Submit a ticket

Fastest path for new projects, bug reports, and detailed inquiries.

Open form

Email support

Direct line to our team. Best for active engagements or sensitive context.

Send email

Documentation

Guides on our services, products, and stack — what we build and how we work.

View docs

Public roadmap

See what's shipping next and submit feature requests for Hublumen and Baselumen.

View roadmap

Tell us what's going on.

The more detail you share, the faster we can help. Include error messages, screenshots, and timing if relevant.

Response within 24 hours on business days
Auto-routed to the right person on our team
Tracked ticket with status updates by email
Same-day response for retainer & partnership clients

Email: support@stacklumen.com
Hours: Mon–Fri, 9am–6pm EST
Response: < 24 hours

Frequently asked questions.

Quick answers to the questions we hear most. Can't find what you're looking for? Reach out — we'll respond.

How do I get started with Stacklumen?

Send us a short note via the form above with what you're building, your timeline, and any constraints. We'll respond within 24 hours with next steps. For services, that means a fixed proposal within 72 hours of the intro call.

What does Stacklumen offer right now?

Today we're a multi-disciplinary software agency offering Webflow development, app builds, and agency partnerships. Our products — Hublumen (client portal) and Baselumen (component library app) — are in active development. Join the waitlist on the products page.

When will Hublumen and Baselumen launch?

Baselumen alpha is targeted for Q3 2026, with Hublumen beta following in Q4. Dates may shift — see the public roadmap for the latest. Waitlist members get early access ahead of public release.

How long does a typical engagement take?

Webflow studio builds run 4–8 weeks. Migrations are typically 2–4 weeks. App engagements run 8–12 weeks. Retainer and partnership work is ongoing with weekly demos.

Do you offer white-label work for other agencies?

Yes. We work with a small number of agency partners on a monthly retainer basis, starting at $6,000/mo. NDA and white-label by default — we don't appear to your client. Reach out to discuss capacity.

How do I report a bug or request a feature?

Use the form above and select "Bug report" or "Feature request" as the category. For bugs, include reproduction steps and any error messages. Feature requests for Hublumen and Baselumen feed directly into the public roadmap.

Talk to our team.

Reach out directly — real humans, fast responses, no triage queue.

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